Sacramento Internet Marketing Company provides Live Chat software and service that helps online businesses turn valuable advertising clicks into customers.
Live chat is without doubt an increasingly popular communication channel. Adding Live Chat to your website can help foster long-term relationships because it shows your company truly cares about your customer’s input and happiness.
If your business doesn’t put the customer in charge, then you’re not likely to succeed in the future. The digital landscape today allows customers to be more influential then ever, which is why it is important to involve them in the process with tools like live chat to hear their input in real-time and cater to their needs.
When customers feel their voice is heard and they chat with a person behind the company, it’s more likely that they’ll have a stronger connection to your business.
Here are just a few reasons to hire us for your live chat…
Pay for Performance Pricing
Our product/service is easy to evaluate since we only charge for each sales lead that we send to you. There is no minimum recurring charge and no long term contract. You can try the product and if you don’t see the improved conversion, stop using it without any penalty.
Call Connect
After engaging and enabling initial contact through chat, the Agent Connect feature allows our agents to seamlessly connect the visitor to your business by phone. This results in improved conversion and user experience. This is particularly useful for businesses that rely on quick phone connect to close business, eg. plumbers servicing emergency situations or personal injury attorneys servicing accident victims.
Industry Expertise
We have conducted hundreds of thousands of chats for businesses in different business verticals, including the legal services vertical. We have significant insight into what works and what doesn’t for each vertical. We have developed script templates for each vertical that allow us to reuse this intelligence for new customers. Also we are looking at thousands of transcripts on an ongoing basis to add more intelligence to our system.
HIPAA Compliant
Our platform has added security and lead delivery functionality that will ensure protection of data covered by HIPAA. This is relevant for our medical customers like Plastic Surgeons, Dentists and Doctors.
Live Chat FAQs
Does Sacramento Internet Marketing Agency offer website live chat?
Yes. Live chat is one of the agency's online marketing and lead-capture services.
Can live chat help generate more website leads?
Yes. Live chat gives visitors another way to contact a business without making a phone call or completing a traditional form. It can be especially useful when visitors have a quick question before deciding whether to schedule, buy, or request more information.
Should I use live chat if my website already has a contact form?
The two can work together. Forms are useful when visitors are willing to submit information and wait for a response, while chat is designed for prospects who want a faster interaction or have a question before submitting a lead.
Can live chat help after normal business hours?
Depending on the chat solution being used, businesses may be able to capture inquiries outside normal office hours for follow-up. The exact coverage and response process should be confirmed before selecting the service.